Legal Tech
Buyer Behavior
Report 2025–26
AI is a feature. Workflow is the foundation.
The pressure is on. AI has accelerated legal tech adoption, but legal teams and the committees behind them have become more disciplined than ever. Based on real deal data, RFP activity, and buyer behavior across law firms and in-house teams, this report reveals how legal tech buying is being reshaped by workflow outcomes, ROI scrutiny, and trust.
The legal tech buying journey, illustrated
of legal teams prioritize upgrading internal IT capabilities when investing in legal tech.
choose annual SaaS subscriptions as their primary pricing model for legal tech purchases.
of legal teams prefer vendor contact only during the shortlisting stage, not earlier.
prefer being contacted by vendors only during the shortlisting stage.
AI, workflow outcomes, and trust have rewired legal tech buying.*
AI adoption is accelerating across legal workflows but buyers are demanding proof beyond demos.
Legal teams are ready to spend, but only where outcomes, risk reduction, and time-to-value are clearly defined.
Legal buyers trust peers and real-world validation more than vendor messaging.
Security and compliance stakeholders are involved earlier—making credibility a first-stage requirement, not a late-stage checkbox.
Top takes from participants
We don’t start with feature lists anymore. If a tool hasn’t been proven inside workflows similar to ours, it doesn’t even make the shortlist. Trust is established long before the demo.
— General Counsel
Mid-Market Technology Company
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Discover how legal tech buying behavior is changing and what it means for vendors, platforms, and legal teams navigating an outcome-driven market.